Sleeping Bag Soft

Standard Shipping Times:

All countries 7 - 10 Business days*

Exceptions apply. Unfortunately, due to some specific customs procedures, delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.

Some distant areas can take a bit longer, but we’ll get it to you!

● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.

● Deliveries might take longer than expected because of incorrect shipping addresses, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.

● Please note that import duties and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout.

Once the email confirmation has been sent, your order will begin to be processed.

PROCESSING TIME

The order processing time might take up to 1- 3 business days.

Processing includes checking, packing, and sending your orders to the post office. After all these procedures, the tracking number will be provided to you via email.

ORDER PAYMENT

All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.

SEPARATE SHIPMENTS

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.

ORDER CANCELLATION AND CHANGE REQUEST

We accept 12 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information.

Just feel free to contact us. We're available 24/7 at [Info@petspieces] Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately.

Changes to orders cannot be made once processed. We will still do our best to get a hold of or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already in production.

Our return policy is effective for 14 days​ after receiving your product.​ To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to info@petspieces.com ​with your full name, order number, item description, and the reason for your return.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of your refund approval. your refund will be processed immediately and a credit will automatically be applied to your credit card (or original method of payment) within 5-7 Business days- depending on your bank.

Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.

Exchange Request Instructions

Please follow these instructions for the Return Request:

Our support team will respond within 1 business day and Return Instructions will be provided.